Terms of Use


  1. General
    1. Please review these Terms of Use (the “Terms”) carefully before using Pivotal Software, Inc. and its subsidiaries (“Pivotal”) websites and services. By accessing, browsing or using these websites or services, you fully acknowledge that you have read, understood and agree to abide by these Terms and comply with all applicable laws and regulations. If you do not agree to these Terms, you are not authorized to use Pivotal websites and services, including but not limited to Pivotal Network, Pivotal Academy, the Pivotal Partner Portal, and Pivotal Web Services. These Terms control your use of the websites and services, any content (such as text, data, information, software, graphics or photographs) that Pivotal may make available through the websites (collectively, “Materials”) and any services that Pivotal may provide through the websites (collectively, “Services”). The websites, Materials and Services are referred to in these terms collectively as the “Pivotal Websites.”
    2. Pivotal reserves the exclusive right to modify or update these Terms, make changes to the Pivotal Websites, or discontinue any or all of its programs, products, materials or services, without providing further notice. Additional terms, notices and conditions may apply to specific information, products, materials, software or services offered through the Pivotal Websites. Should a conflict arise, such additional terms, notices and conditions will prevail over these Terms.
  2. Use of Software and Pivotal Websites
    1. To the extent that Pivotal provides for the download of proprietary Pivotal software, third party software, or open source software from Pivotal Websites (“Software”), such Software is protected by the applicable copyright, patent or other Intellectual Property Rights (as defined herein) of either Pivotal or the third-party. Any use of the Software is subject to the terms of the applicable end-user or open source license agreement.
    2. All evaluation Software is provided “AS IS” for evaluation and internal use only. You may not use evaluation Software for commercial, development or production purposes. In addition, evaluation Software may be time-disabled and may cease to operate after a period of time.
    3. You will not and will not permit any third party, as solely determined by Pivotal, to: (a) use Pivotal Software and Services in violation of others’ rights (including Intellectual Property Rights); (b) engage in or promote gambling, pornography, or illegal activities; (c) circumvent or violate the restrictions of Pivotal Websites; (d) reverse engineer, decompile, or otherwise attempt to derive source code from the Pivotal Websites, unless we make the source code publicly available; and/or (e) disable, interfere with, disrupt, or circumvent any aspect of the Pivotal Websites. You must ensure that any of your users comply with the Terms, and you agree that if you become aware of any violation by one of your users, you will terminate that user’s access immediately.
  3. Trademarks
    1. Pivotal reserves all rights to its trademarks, service marks and logos, which together with the trademarks, service marks and logos of its subsidiaries registered in the United States or in other countries, are collectively titled “Pivotal Marks.” A list of Pivotal Marks is posted at https://pivotal.io/trademarks.
    2. Pivotal Marks are highly valued intellectual property, and therefore Pivotal will take all steps to protect against dilution and usage of third-party marks that are confusingly similar to Pivotal Marks or which are likely to cause confusion with Pivotal Marks. Pivotal does not permit any use of Pivotal Marks in a manner that is likely to cause confusion by implying an association with Pivotal.
    3. Permitted Use. Pivotal acknowledges that use of Pivotal Marks, excluding any logos, may be necessary to refer to Pivotal products or services. All such use must be accurate and descriptive in nature and comply with Pivotal’s Trademark Guidelines posted at https://pivotal.io/trademark-guidelines (“Trademark Guidelines”). Any other Pivotal Marks usage will require a signed trademark license agreement and must comply with Pivotal’s Trademark Guidelines. By using Pivotal Marks, you acknowledge that Pivotal is the exclusive owner of Pivotal Marks and you will not challenge, interfere, or interrupt Pivotal’s exclusive ownership of Pivotal Marks. You may not register any Pivotal Marks or any mark confusingly similar to the Pivotal Marks.
    4. Attribution. When Pivotal Marks are used, the following trademark attribution is required in text and on all packaging or promotional materials displaying any Pivotal trademarks: “Pivotal, (list all other Pivotal Marks referenced in the document or materials) are trademarks and/or registered trademarks of Pivotal Software, Inc. in the United States and/or other countries.” The trademark attribution should be placed on packaging or promotional materials in close proximity to where the Pivotal Marks are displayed and must be noticeable to the reader.
    5. Please note that other product and brand names on the Pivotal Websites may be trademarks of their respective companies.
  4. Linking To Pivotal Websites
    1. Linking to the Pivotal Websites (including an internal or subsidiary page of any website comprising a part of the Pivotal Websites) must be approved in writing by Pivotal, except a limited, revocable right to create a hyperlink to the website is granted under condition that the website on which the hyperlink resides:
      1. Does not utilize content of a Pivotal Website;
      2. Does not utilize a Pivotal logo;
      3. Does not use framing of a Pivotal Website;
      4. Does not misrepresent an affiliation or other relationship with Pivotal;
      5. Does not misrepresent any possible endorsement by Pivotal;
      6. Does not contain content that could be construed as illegal, distasteful, offensive or controversial; and
      7. Is promptly modified to delete the hyperlink upon request by Pivotal.
  5. Copyright
    1. Except where otherwise specified, the contents of the Pivotal Websites are copyright (c) 2013-present Pivotal Software, Inc., 875 Howard Street, 5th Floor, San Francisco, CA 94103, USA. All rights reserved.
    2. The contents of the Pivotal Websites are subject to protection under U.S. and foreign copyright laws. You may not copy, modify, or distribute any portion of the Pivotal Websites, except as necessary to view the Pivotal Websites.
  6. Copyright Infringement Claims
    1. Pivotal respects the intellectual property of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Pivotal Websites, please notify Pivotal Software, Inc.'s copyright agent, as set forth in the Digital Millennium Copyright Act of 1998 ("DMCA"). For your complaint to be valid under the DMCA, you must provide the following information in writing:
      1. An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
      2. identification of the copyrighted work that you claim has been infringed;
      3. identification of the material that is claimed to be infringing and where it is located on the Pivotal Websites;
      4. information reasonably sufficient to permit Pivotal to contact you, such as your address, telephone number, and email address;
      5. a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
      6. a statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
    2. You may send a notice of claim of copyright infringement to the Pivotal Legal Department at: Pivotal Software, Inc., ATTN: Legal Department, 875 Howard Street, 5th Floor, San Francisco, CA 94103; E-mail - legal@pivotal.io.
  7. Links to Third Party Sites
    1. The Pivotal Websites may contain links to third-party websites, which are provided solely for your convenience and information. Accessing these links will cause you to leave the Pivotal Websites. Pivotal does not endorse or make any representations about such third party websites, and Pivotal is not responsible for the accuracy, reliability, and suitability of any information, data, opinions, advice or statements made on those websites. Pivotal does not control those websites and holds no responsibility over the contents of any third-party websites, any links contained in third-party websites, or any modifications or updates made to third-party websites. Further, Pivotal shall not be held liable for any losses or damages incurred by users of these third-party websites. Please note that access and usage of these linked third-party websites, including any materials, information, services and products described or provided therein, is made solely at your own risk and discretion. The personal information you choose to provide to unrelated third parties is not covered by the Pivotal Privacy Policy posted at https://pivotal.io/privacy-policy.
  8. Privacy
    1. Pivotal’s Privacy Policy posted at https://pivotal.io/privacy-policy applies to use of Pivotal Websites, and is incorporated into these Terms of Use.
  9. Anti-Piracy and License Compliance
    1. Pivotal safeguards its technology vigilantly and only authorizes others to use it by virtue of license agreements. Using or distributing Software without permission from Pivotal constitutes software piracy. Pivotal distributes and sells its Software through a channel network of distributors and resellers worldwide. Pivotal does not distribute or sell its Software through unauthorized channels such as peer-to-peer networking, file-sharing sites, auctions, or through other illegal download sites offering key or serial number generators. If you are contemplating or have obtained Software through one of these avenues, you likely will find yourself with pirated software. Please contact Pivotal at legal@pivotal.io for assistance with your own or another’s unauthorized use of Software.
  10. Governing Law and Jurisdiction
    1. These Terms, the relationship between you and Pivotal, and all matters relating to your access to, or usage of, any Pivotal Websites, are governed by United States federal law and the laws of the State of California. Thus, any lawsuit or legal proceeding relating to these Terms, the relationship between you and Pivotal, or your access to, or usage of, Pivotal and the Pivotal Websites shall be brought in the state or federal courts located in the county of San Francisco, California. You hereby agree that venue is proper in, and agree to submit to the personal and exclusive jurisdiction of, these courts in any lawsuit or legal proceeding. The laws of Ireland apply to matters pertaining to Pivotal Software International, provided that the foregoing shall exclude any conflict of law rules, and the U.N. Convention on Contracts for the International Sale of Goods shall not apply.
  11. Electronic Communications
    1. When you visit the Pivotal Websites or send e-mails to Pivotal, you are communicating with Pivotal electronically. We may respond to you by e-mail or by posting notices on the Pivotal Websites. You agree that all such notices, disclosures and other communications that Pivotal provides to you electronically satisfy any legal requirement that such communications be in writing. You agree that we will be free to use any communication you provide for any purpose. You hereby grant to us a non-exclusive, perpetual, irrevocable, royalty-free, transferable, worldwide right and license, with the right to grant and authorize sublicenses, to use, reproduce, perform, display, disclose, distribute, modify, prepare derivative works of and otherwise use the communication without restriction in any manner now known or in the future conceived and to make, use, sell, offer to sell, import and export any product or service that incorporates or is based in whole or in part on the communication.
  12. Terminating Use
    1. If we have reason to believe that you or your users have breached these Terms of Use or our Privacy Policy, we or our designated agent may review your use of Pivotal Websites, verify your compliance with these Terms, and at our discretion, terminate your or your user’s access immediately.
  13. Disputes
    1. All claims, disputes, or controversies arising out of or relating to these Terms or your use of Pivotal Websites must be made within (a) the time period specified by applicable law; or (b) eighteen (18) months after the cause of action accrues if no such period is specified at law.
  14. United States Government Rights
    1. All Pivotal products and publications are commercial in nature. The software, publications and software documentation available on the Pivotal Websites are “Commercial Items,” as that term is defined in 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are defined in 48 C.F.R. §252.227-7014(a)(1) and 48 C.F.R. §252.227-7014(a)(5), and used in 48 C.F.R. §12.211, 48 C.F.R. §12.212 and 48 C.F.R. §227.7202, as applicable. Pursuant to 48 C.F.R. §12.211, 48 C.F.R. §12.212, 48 C.F.R.§252.227-7015, 48 C.F.R. §227.7202 through 227.7202-4, 48 C.F.R. §52.227-19 and other relevant sections of the Code of Federal Regulations, as applicable, Pivotal’s publications, commercial computer software and commercial computer software documentation are distributed and licensed to United States Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in the license agreements that accompany the products and software documentation and the terms and conditions herein.
  15. Disclaimers and Warranties
    1. Information on the Pivotal Websites is not promised or guaranteed to be correct, current or complete, and the Pivotal Websites may contain technical inaccuracies or typographical errors. Pivotal assumes no responsibility (and expressly disclaims responsibility) for updating the Pivotal Websites to maintain current information or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any products, services or other matters described in the Pivotal Websites. Pivotal provides no assurances that any reported problems will be resolved by Pivotal, even if Pivotal elects to provide information with the goal of addressing a problem.
    2. ALL INFORMATION, SOFTWARE, PRODUCTS, MATERIALS, AND SERVICES PROVIDED ON THE PIVOTAL WEBSITES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” WITH NO WARRANTIES OR GUARANTEES OF ANY KIND. PIVOTAL EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY OR OTHER WARRANTIES, GUARANTEES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE AND NONINFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PIVOTAL MAKES NO WARRANTY THAT THE PIVOTAL WEBSITES WILL MEET YOUR REQUIREMENTS OR THAT THE PIVOTAL WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR FREE OR THAT THE SERVICES WILL MEET (OR ARE DESIGNED TO MEET) YOUR BUSINESS REQUIREMENTS.
  16. Indemnification
    1. You agree to indemnify, defend, release, and hold Pivotal, its parents, subsidiaries, affiliates, officers, directors, agents, partners, employees and licensors harmless from any claims, liabilities, demands, losses, damages, costs, expenses and fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from: (1) your (or anyone using your account, computer or Software) use of the Pivotal Websites or violation or breach of these Terms; (2) your content; (3) any infringement or misappropriation of any Intellectual Property Rights (defined below) by you, your customers or your suppliers; (c) violation of laws, rules, regulations, etc. by you; or (4) your use of any third party content. We will (i) provide you with notice of such claim within a reasonable period of time after learning of the claim; and (ii) reasonably cooperate in response to your requests for assistance (subject to your reimbursement of our costs and expenses). Pivotal reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Pivotal’s defense of such claim, and in no event may you agree to any settlement affecting Pivotal without Pivotal’s written consent.
    2. Intellectual Property Rights” means all worldwide intellectual property rights, including, without limitation,“patents, utility models, rights to inventions, copyright and related rights, trademarks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, including all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.
  17. Limitation of Liability
    1. IN NO EVENT WILL PIVOTAL OR OUR LICENSORS BE LIABLE FOR: (A) ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES OR; (B) ANY DAMAGES WHATSOEVER IN EXCESS OF US$100.00, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, REVENUES OR SAVINGS, LOSS OR DAMAGE TO DATA OR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THE PIVOTAL WEBSITES OR ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES ACCESSED ON OR THROUGH THE PIVOTAL WEBSITES, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE OR ANY OTHER LEGAL THEORY AND EVEN IF PIVOTAL HAS BEEN ADVISED (OR SHOULD HAVE KNOWN) OF THE POSSIBILITY OF SUCH DAMAGES.
  18. Exclusions and Limitations
    1. The exclusion of certain warranties or the limitation or exclusion of liability for certain damages may not be authorized in some jurisdictions. Accordingly, some of the above disclaimers and limitations of liability may not apply to you. To the extent that Pivotal may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Pivotal’s liability shall be the minimum permitted under such applicable law.
  19. General Provisions
    1. Entire Agreement. These Terms together with the provisions of any applicable Pivotal Websites (i) are the complete statement of the agreement of the parties with regard to the subject matter hereof, superseding all previous arrangements between the parties relating to its subject matter; and (ii) may be modified only by a writing signed by both parties. All terms of any purchase order or similar document provided by You, including any pre-printed terms thereon and any terms that are inconsistent or conflict with these Terms, shall be null and void and of no legal force or effect with respect to the use of the applicable Pivotal Website. You confirm that You have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms. No party shall have any claim for innocent or negligent misrepresentation based upon any statement in these Terms.
    2. Severability. If any provision of these Terms becomes or is declared by a court of competent jurisdiction to be illegal, unenforceable, or void, the remaining provisions will remain in effect.
    3. Relationship to Other Agreements. These Terms apply in addition to Pivotal’s product or Service-specific Terms, including any signed Master Ordering Agreement, Professional Services Agreement or other licensing agreement you may have signed with Pivotal.
    4. Waiver. Failure to enforce a provision of these Terms will not constitute a waiver.
    5. Independent Contractor. The parties are independent contractors. Nothing in these Terms shall be construed to create a joint venture, partnership, or an agency relationship between the parties themselves or between the parties and any third person. Except as expressly provided herein, no party has the authority, without the other party’s prior written approval, to bind or commit any other party in any way.
    6. No Third-party Beneficiaries. These Terms are not intended to confer upon any person other than the parties hereto any rights or remedies hereunder.
    7. Force Majeure. In the event that either party is prevented from performing or is unable to perform any of its obligations under these Terms due to any Act of God, fire, casualty, flood, earthquake, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, material unavailability, unavailability or interruption of telecommunications equipment or networks, or any other cause beyond the reasonable control of the party invoking this section, and if such party shall have used reasonable efforts to mitigate its effects, such party shall give prompt written notice to the other party, its performance shall be excused, and the time for the performance shall be extended for the period of delay or inability to perform due to such occurrences.
    8. Legal Contact Information. Should you have any inquiries about these Terms, the licensing or usage of Pivotal Marks, or Pivotal copyrighted materials, you may contact the Pivotal Legal Department at legal@pivotal.io.
    9. Construction. As used in this Agreement: (a) the terms “include” and “including” are meant to be inclusive and shall be deemed to mean “include without limitation” or “including without limitation”; (b) the word “or” is disjunctive, but not necessarily exclusive; (c) words used herein in the singular, where the context so permits, shall be deemed to include the plural and vice versa; (d) person includes a natural person, corporate or unincorporated body; (e) a reference to us or You includes personal representatives, successors and/or permitted assigns; (f) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted and includes any subordinate legislation; (g) a reference to writing or written includes faxes and e-mails; (h) references to “dollars” or “$” shall be to United States dollars unless otherwise specified herein; and (i) unless otherwise specified, all references to days, months or years shall be deemed to be preceded by the word “calendar”.” The headings of these Terms are intended solely for convenience of reference and shall be given no effect in the interpretation or construction of these Terms.

These Terms were last updated on September 1, 2017.