Our Approach

Build a great product. Take home our approach.

We are agile to the core and lean in practice. Innovative ideas excite us. Cutting-edge technologies fuel us. We break down the silos of knowledge and embed members of your team within our own to create a high-energy, fully-transparent partnership.
Whether you have a product you want to build and deploy quickly, or you have a team that wants to learn a new way to build software, Pivotal can help.

Pivotal Innovation Workshop

Designed with leadership in mind, this workshop moves your team from ambiguity to clarity with zero lectures or presentations. We believe that your team already has the answer you're seeking. Our job is to help you find it.
Pivotal facilitators use methods honed through thousands of hours collaborating with product teams in startups, enterprises and governments around the globe.
Our techniques support Lean Startup and Agile methodologies. Welcome to a new way of thinking.

Build from What You Know, Not What You Think

Pivots and your team dive into the “what, why and how” to discover and prioritize the best features to help meet your end goal. It is all about your user. We need to know, not guess, what they need and want from your product.

A-B-T, Always Be Testing

We spend time directly with your users, and prototype on paper and whiteboards, to quickly test our hypotheses. Our aim is for every decision we make to be validated. Usability testing is done weekly, to rapidly evaluate and assess features and functions, ensuring that your product is always on the right track.

Red. Green. Refactor.

Everything we build passes a suite of automated and manual tests. This allows us to focus on new features (instead of bugs) and gives you the confidence to evolve and adapt. Through test-driven development, the products we build are always reliable and flexible.

Two Heads are Better Than One

We pair our product managers, designers and engineers with counterparts from your team to work side by side, in the same office, 40 hours a week.


Boost efficiency through collaboration

Knowledge share and skill transfer

Prevent knowledge silo

100% transparency

“Right from the get-go, Pivotal Labs demonstrated how much they fundamentally cared about our product and needs, as well as the process and code. We were impressed by their excitement to work on hard problems with unique challenges, and their executive input.”
Jon Dobrowolski, Director of Product at Refinery29
“Pivotal helped build the framework for Linea as it exists today. Having both teams on the job and moving through test-driven development together really helped us get the software to a very stable place.”
George Dy, Director at Post+Beam
“We came to Pivotal Labs with a strong vision and they were able to take that and create something far beyond our expectations.”
Sze-Ping Wong, Product Manager at Crescendo Bioscience
“Pivotal Labs has a long history of supporting technology projects that have had a significant impact on the civic technology landscape. I was thrilled when they stepped up to take on this groundbreaking project.”
Art Chang, NYC Voter Assistance Committee

From Our Team to Yours: Everything You Need to Know

While we work on your product, our team connects with yours to give you all the tools and skills you need to continue on your own. Our goal is to enable you to move forward without us by giving you the processes and tools to continue building, learning and iterating.

Start the Conversation

Build a great product.

Do Your Best Work

Join the Pivotal team.