Pivotal’s Support Offerings
We know delivering software solutions at the speed of light is hard. So when something you’ve built with our technology isn’t working as desired, we’re committed to helping you fix it. Interact with our community. Talk to our experts. Pivotal Support wants to ensure you are achieving the outcomes that matter to you and get back to the business of serving your customers.
Premium Support
Premium Support gives subscribers 24x7 access to a community with product downloads and documents, training, interactive discussions and a global team of product support engineers.
Business Critical Support
Business Critical Support is faster resolution and provides technical guidance delivered remotely by a Designated Support Engineer (DSE) who serves as your single point of contact with Pivotal’s global software support team.
Compare offerings
| Premium Support | Business Critical Support | |
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| 24x7x365 access to Pivotal Support |
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| Global product experts |
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| Online peer & self-solve resources |
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| 9x5 access to designated support engineers |
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| Weekly Carelog reviews |
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| Upgrade coordination services |
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| Root Cause Analysis |
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| Premium Support Incl w/subscription | Get started |
“I've dealt with many support organizations... This support has been by far one of the best experiences. A model for the rest.”
Pivotal client at Charles Schwab