Indian Railways

Pivotal GemFire Improves Indian Railways New
E-Ticketing System

"Because the online system for reserved tickets was so slow, during peak times, people used to have to go to stations, wait in long lines and book tickets at railway counters. But now, more bookings are being done on the Internet than in person and there are hardly any lines at the counters."

Suneeti Goel, Chief Project Engineer, Centre for Railway Information Systems
Case Study
Indian Railways

  • Insufficient capacity in old system to meet demand of over 20 million daily passengers
  • System crashes and slow system performance during peak demand that exceeded 40,000 concurrent users
  • Frustrating and cumbersome experience for customers trying to purchase tickets forced many to buy in person rather than electronically

  • Pivotal GemFire

Key Benefits
  • Support more than 200,000 concurrent purchases without impacting system performance
  • Provides the stable performance to book approximately 150,000 tickets per hour, compared to 60,000 in the old system
  • Transformed customer experience – reservation transactions complete in seconds, instead of 15 minutes
  • Shifted online purchasing from 50% of tickets sold to 65%, boosting revenue generated from e-ticket sales to INR600 million daily